January 23, 2012

First Tennessee Wins 12 Greenwich Excellence Awards

Recognized Regionally and Nationally for High-Level Service to Business Clients

MEMPHIS, Tenn., Jan. 23, 2012 (GLOBE NEWSWIRE) -- First Tennessee Bank won top customer satisfaction honors in both the national and regional categories for treasury management, customer service, and investment banking in the 2011 Greenwich Excellence Awards for U.S. small business and middle market banking. First Tennessee is part of the First Horizon National Corp. (NYSE:FHN) family of companies. 

With eight awards in the Small Business Banking category and four in the Middle Market Banking category (complete list below), First Tennessee is among an elite group. Less than 5 percent of financial institutions were selected for awards out of more than 750 eligible providers, and with 12 total awards, First Tennessee is the top recipient among Tennessee-based banks.

"First Tennessee is honored to be recognized with these prestigious awards based on client feedback," said Susan Springfield, executive vice president of commercial and business banking. "Our ability to deliver strategic guidance and an understanding of business needs, along with unique solutions and attentive service for each client, is what sets us apart."

First Tennessee's 2011 Greenwich Excellence Awards are:

Small Business Banking  

  • Overall Satisfaction
  • Relationship Manager Performance
  • Branch Satisfaction
  • Treasury Management -- Overall Satisfaction
  • Treasury Management -- Product Capabilities
  • Treasury Management — Customer Service
  • Overall Satisfaction — South Region
  • Treasury Management Overall Satisfaction — South Region

Middle Market Banking

  • Overall Satisfaction
  • Investment Banking
  • Treasury Management -- Overall Satisfaction
  • Treasury Management — Overall Satisfaction — South Region

"We want to be easy to do business with, and these awards recognize that. This honor reflects the expertise of our employees and the exceptional job they do every day meeting our customers' needs," said Christine Munson, executive vice president of corporate banking. 

Sponsored by Greenwich Associates, a leading international research-based consulting firm in institutional financial services, Excellence Awards are based on having a significantly different percentage of "Excellent" ratings than the mean for all banks at a 95 percent confidence level. The awards reflect ratings received from interviews with more than 25,000 business executives at companies with revenues between $1 million and $500 million.

About First Tennessee

First Tennessee is part of the First Horizon National Corp. (NYSE:FHN) family of companies. The 4,700 employees of First Horizon provide financial services through more than 170 First Tennessee Bank locations in and around Tennessee and 18 FTN Financial Group offices in the U.S. and abroad. First Tennessee has the leading combined market deposit share in the counties where it does business and one of the highest customer retention rates of any bank in the country. FTN Financial is a capital markets industry leader in fixed income sales, trading and strategies for institutional clients in the U.S. and abroad. FHN has been recognized as one of the nation's best employers by AARP and Working Mother magazines. More information is available at www.fhnc.com.


CONTACT: Jack Bradley, (901) 523-4813

         Susan Springfield, (901) 523-4199

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Source: First Horizon National Corporation

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