First Horizon Recognized as Business Technology Innovator
Named to Information Week 500 List for Third Straight Year
MEMPHIS, Tenn, Oct. 4, 2011 (GLOBE NEWSWIRE) -- For the third straight year First Horizon National Corp.(NYSE:FHN) was named to the InformationWeek 500 list of the nation's most innovative users of business technology.
First Horizon earned recognition for transforming its customer relationship management system. A team of business and technology leaders consolidated more than a dozen relationship management systems and databases across the company, with the goal of speeding and simplifying processes for customers and employees. The result is that new business opportunities are quickly funneled to the best customer contact channels, ensuring quick responses to customer service and sales opportunities.
"We designed our new relationship management system to enhance service for our customers and enable better responses to sales opportunities," said Bruce Livesay, executive vice president and chief information officer for First Horizon. "Now everyone shares responsibility for the customer, and our employees can deliver better service and form deeper relationships. We are proud to be honored by InformationWeek for our work to provide innovative and efficient technology solutions throughout the company."
Now in its 24th year, the InformationWeek 500 tracks the information technology practices of the nation's most innovative IT organizations, providing a unique opportunity to understand and examine the business practices of these firms across core areas of operations including technology deployment, IT budgets, business-technology infrastructure and IT strategies.
About First Horizon
The 4,800 employees of First Horizon National Corp. (NYSE:FHN) provide financial services through more than 180 bank locations in and around Tennessee and 18 FTN Financial Group offices in the U.S. and abroad. First Tennessee Bank has the leading combined market deposit share in the counties where it does business and one of the highest customer retention rates of any bank in the country. FTN Financial is a capital markets industry leader in fixed income sales, trading and strategies for institutional clients in the U.S. and abroad. FHN has been recognized as one of the nation's best employers by AARP and Working Mother magazines. More information is available at www.fhnc.com.
CONTACT: Bruce Livesay, (901)523-5900
Media Relations, Jack Bradley, (901)523-4813
Source: First Horizon National Corporation
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